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Three Locations to
Serve You
Eugene/Springfield
1126 Gateway Loop,
Ste. 140
Springfield, OR 97477
Phone (541)
344-3273
Coos Bay
320 Central Ave.,
Ste. 501
Coos Bay, OR 97420
Phone (541) 266-8080
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Frequently Asked Questions
What types of services does At Ease Home Care, Inc. offer?
What are At Ease Home Care, Inc.’s service areas and service hours?
How long has At Ease Home Care, Inc. been providing home care?
What types of employees does At Ease Home Care, Inc. hire?
What do At Ease Home Care, Inc.’s services cost?
What is included in the rate billed by At Ease Home Care, Inc. for services?
How does At Ease Home Care, Inc. determine which kinds of services a client needs?
How do I set up a Home Assessment appointment with At Ease Home Care, Inc.?
Q. What types of services does At Ease Home Care, Inc. offer?
A. Please see our Services page for information on the home care services we offer.
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Q. What are At Ease Home Care, Inc.’s service hours?
A. We provide home care 24 hours a day, seven days a week per each client’s individual needs. In the case of an after-hours emergency, our office staff and management are available to clients and employees via our 24-hour on-call service. Our dedicated office staff works with all clients to expedite the process and to set up care as quickly as possible.
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Q. How long has At Ease Home Care, Inc. been providing home care?
A. At Ease Home Care, Inc. was established in 2003 to provide home care to clients in Lane County. We are a local family owned business who's main focus is to provide personal home care services that encourage our clients' ability to sustain a healthy and independent lifestyle.
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Q. What types of employees does At Ease Home Care, Inc. hire?
A. At Ease Home Care, Inc. hires only the best employees to provide care. We rigorously check the backgrounds and references of all potential employees. Our screening process includes: a personal interview, checking a minimum of two references, verification of licenses, certifications, and/or degrees, Criminal/background checks in each state the applicant has lived in, and checking for previous violations. Our employees are bonded and insured. Our employees are committed to client satisfaction and our home care providers are reliable, friendly, and professional. Our office staff will work with the clients and the home care providers to insure that a good fit is found for both clients and employees. Because we are committed to client satisfaction, and because we know client needs can change rapidly, we will work with clients as much as needed to provide the type of care and type of caregiver that the client desires and needs.
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Q. What do At Ease Home Care, Inc.’s Private/Self-Pay services cost?
A. Because our Private/Self-Pay services are tailored to each individual client’s needs, the cost per hour is variable, and is based on the level of acuity of any health problems and other client needs. Our prices are competitive and comparable to those of most other home care agencies. We firmly believe that, in order to provide the best care possible, we must visit each of our clients in their own environment in order to accurately assess the services needed and establish accurate pricing. (We are available for home visits after hours and on weekends as needed. To arrange a home visit, please contact us.)
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Q. What is included in the rate billed by At Ease Home Care, Inc. for services?
A. Our hourly or daily rates include the cost of the employee's wages, the federal, state, and local employment taxes, social security taxes, worker's compensation insurance, bonding, and professional liability insurance. We pay all taxes for our employees so our clients don't have to deal with anything other than a simple invoice.
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Q. How does At Ease Home Care, Inc. determine which kinds of services a client needs?
A. At Ease Home Care, Inc. provides a free, no obligation Home Assessment to all potential clients. One of our highly trained office staff will visit each client in their home to discuss the client’s home care needs and preferences, and will provide a firm rate quote and care plan to the client after the visit is concluded.
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Q. How do I set up a Home Assessment appointment with At Ease Home Care, Inc.?
A. Our office staff is available to conduct Home Assessments during regular business hours, and, occasionally, after hours or on weekends. Any potential client or other individual seeking information on At Ease Home Care, Inc.’s services is encouraged to contact us. We will be happy to answer your questions.
We welcome all questions, suggestions, concerns, and inquiries! Please let us know how we can best help you!
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